Returns & Exchange Policy
Dear Customer, please be informed that orders placed using coupons like 'NORETURNNOEXCHANGE' or other discount codes are not eligible for return, exchange, or refund, as special discounts have already been applied. Thank you for your understanding and support.
Cancellation & Return Policies
We take immense pride in delivering top-quality products to our customers worldwide. Our commitment to rigorous quality checks ensures that each item surpasses industry standards before reaching your hands. If, for any reason, you wish to return items, we want to make this process as easy and smooth as possible. Kindly take a moment to review the following information.
Cancellation Requests
Please initiate a cancellation request within 2 hours of placing your order. To do so, request cancellations by sending an email to support@runglory.com. Ensure that the email's subject line includes both the reason for cancellation and the order number.
Orders canceled within the initial two hours may be eligible for a refund or credit note (subject to the discretion of our management). This credit note will be valid for 12 months and processed within 7 to 10 days.
In case of circumstances beyond our control leading to order cancellation, rest assured that a full refund will be issued, and neither party will incur any liability.
Refunds or Returns (Outside India)
We'd like to inform our valued customers that products purchased outside India may not be eligible for return due to our stringent quality control. This decision is made to ensure the integrity of our products and provide you with a seamless shopping experience.
For any concerns or questions, our dedicated customer service team is always ready to assist you.
Refunds or Returns (India)
For our customers in India, we accept returns only for damaged/defective items or those significantly different from the online description.
To request a return, initiate the process within 48 hours of the delivery date by sending an email to support@runglory.com. Ensure that the email's subject line includes both the reason for return and the order number. Include clear images of damaged/defective items for better clarity.
Return the items within 72 hours of delivery to the designated warehouse address. Additionally, share the courier shipping details with our customer care team via email at support@runglory.com.
Please note that shipping costs are not covered by the company. However, a pickup service can be arranged upon request, subject to additional charges.
We do not accept responsibility for goods damaged in transit; please report any issues within 48 hours of receipt.
Service charges are non-refundable. This includes costs incurred for shipping, alterations or stitching, and other customization services. Additionally, service charges paid for booking video calls are strictly non-refundable and cannot be claimed back under any circumstances.
In case you have received a wrong, damaged, or partial product, please ensure you have the following images as proof within 24 hours and have to send on our customer care Whatsapp number +91 63529 67297 of receiving the shipment:
1. Unboxing Video: A video of the entire unboxing process, showing the package as it's opened and revealing the product. This will serve as additional evidence of the product's condition upon arrival.
2. Inner Contact (Received Product Image): Images of the product you received, highlighting any visible damage or issues. Please capture the product from multiple angles to provide a comprehensive view.
3. Post Shipped Image: A clear picture of the parcel in its current condition, showing any external damage or discrepancies.
4. Label Image: A picture of the shipping label on the package, which should clearly display all relevant information such as tracking numbers and shipping details.
Please ensure that these images and video are clear and well-documented to help expedite the return process. Keeping this evidence concise and well-organized will help facilitate the return process efficiently.
Product Condition
If a product requires a return, please ensure it is returned in its original condition, including all labels, tags, and packaging. Returned products must be unworn, unused, and unwashed. Products with perfumes or body odor are considered used and are not eligible for return or exchange.
Refund Timeline
For cash on delivery orders, refunds will be initiated within max 15-20 days of receiving the return in-store. Prepaid orders will be refunded within 7 to 10 working days after receiving the returned product.
Product Care
Our products are dispatched after careful consideration. However, we acknowledge that shipping may affect product ironing. Unfortunately, we cannot be responsible for any issues arising during shipping.
Majority of our items are hand-embroidered and, therefore, fragile in their usage. Beading/sequence displacement may occur due to the nature of the work. We encourage you to wear these garments with care.
Non-Returnable/Exchangeable Products
Certain items such as custom-made orders, altered items, stitched clothing, plus-size items , special delivery orders, men's wear, kid's wear, Sarees stitched with Custom Blouse or petticoat, Lehenga Cholis if the blouse/choli or lehenga has been custom stitched and accessories are not eligible for return or exchange.
Cash on Delivery Policies
If you choose cash on delivery or prepaid with return pick-up, a fee of Rs. 250/- will apply. Please notify us within 48 hours of receiving the order to initiate a return request. If you wish to return a product purchased using the COD option, the COD fee will not be refunded.
Restocking Charges
Restocking charges may apply and must be borne by the customer.
Exchange:
If you wish to exchange an item for a different size, color, or pattern, we can accommodate this as long as the item is in stock. Any excess amount will be charged, and we would need to contact you to organize additional payment. Your principal contact number is important for this purpose.
We would be delighted to exchange the goods for something else of your choice or a different size, but postage charges are applicable. We do not guarantee the availability of all sizes and colors on exchanges.
Disclaimer:
We strive to source products from our parent brand and various global vendors for your delivery. However, please be aware that we disclaim any direct or indirect liability in cases where vendors fail to provide requested goods on time or if the goods do not meet customer expectations. If you have any concerns, please feel free to reach out, and we'll do our best to assist you.
